If we look at the User Experience of Craigslist overall, I’d would say is does a very good job of fulling what people want. I want to sell my really old couch, and I also want some free dirt. I think that sums up CL very well. Albeit to say, there is definitely room for improvement.
For example on the home screen alone I can’t even count the different avenues you could take here. I mean look at all those buttons. So many options on one screen makes me want to run away. But if CL were to completely change the IA and redesign the homepage, I’m pretty sure the world would stop spinning and then all the birds would fall out of the sky. I digress…
Instead of deep diving into the home page, let’s take a look at a very small but important piece of the posting flow. Let’s imagine I’ve just finished writing a description for my 2nd Edition 1975 print of “Dune” (that I will never actually sell), and I am now ready to post it. Once you get through that process this lovely screen pops up:
Another point to consider is the color of the buttons. Both of the buttons have equal value by looking neutral. However, CL wants to user to accept the terms so this button should be given more value than the decline option.
Last point why is “ACCEPT” and “DECLINE” in all caps? It’s like you’re yelling at me to do both actions at the same time which is IMPOSSIBLE.
That’s all for now on the UX Breakdown.